From time to time, it happens where we send Live Leeches to you using signed and tracked delivery. Due to the package not being picked up by yourself, the leeches die and we lose valuable merchandise and shipping costs. As we have done our duty to ship on time, we are not at fault in this situation. We also understand your frustration. As a compromise, we will allow you to pay a small restocking & reshipping fee of $35.00 and we will re-dispatch your original order to you. NOTE: Offer valid only for leeches.